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| Title |
| Conflict Management in the Workplace: Perspectives for Health Care Providers....COMING SOON! (0 credit hours) |
| Abstract |
| Any workplace -- no matter how well-managed -- experiences conflict, because different individuals bring different perceptions, values, and needs to their relationships. This module describes approaches to conflict management and analyzes the best styles and strategies for resolving conflict based on the belief that all parties should achieve some degree of satisfaction. Proactive approaches to preparing for conflict are considered in the final lesson. |
| Author |
Laura Aaron, PhD, RT (R)(M)(QM)
As a radiographer, Laura Aaron has worked as a staff technologist in radiography and mammography. She has spent most of her career working as an educator and now serves as a radiologic technology program director for a baccalaureate program at Northwestern State University (Shreveport, Louisiana). Dr. Aaron is very active in professional organizations at the state and national levels and currently serves as the chair of the editorial review board for the American Society of Radiologic Technologists. |
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| Objectives |
After studying the information presented, the learner will be able to:
- Identify different conflict management strategies.
- Identify the outcomes related to particular conflict management strategies.
- Assess the appropriate use for different conflict management strategies.
- Identify methods for preparing for a conflict.
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