This module defines interpersonal communication and components of interpersonal communication. Non-verbal communication and the importance of understanding and recognizing its various forms are explained. Effective conversation and listening skills are emphasized and illustrated. The role of communication and effective ways to communicate in the clinical setting are outlined. There is a detailed explanation of how people communicate feelings and how to respond to people in a supportive manner. Finally, effective ways to clarify meaning in a conversation are described. Content based on original Home Study Series, Clinical and Workplace Communication published by ASRT. Course Approval Expiration/End Date: July 1, 2010 Category A Credit

This activity may be available in multiple formats or from different sponsors. The ARRT does not allow CE activities such as internet courses, home study programs or directed readings to be repeated for CE credit in the same or any subsequent biennium.

After studying the information presented, the reader should be able to:

• Define interpersonal communication and the factors that influence it.
• Understand the significance of nonverbal communication.
• Identify effective conversation and listening skills
• Understand how people communicate feelings and how to respond in a supportive manner.
• Use appropriate techniques to clarify meaning.
  

Bibliography
Bowden CL. Interviewing and history taking. In: Bowden CL, Burstein AG, eds. Psychosocial Basis of Health Care. 3rd ed. Baltimore, Md: Williams & Wilkins; 1983:9:102-116.

Levenstein JH, Brown JB, et al. Patient-centered clinical interviewing. In: Stewart M, Roter D, eds. Communicating with Medical Patients. Newbury Park, Calif: Sage Publications Inc; 1989:111-114.

Mindardi HA, Riley MJ. Communication in Health Care: A Skills-Based Approach. Oxford, England: Butterworth-Heinemann; 1997: 1-3, 12-13, 24-30.

Oubein NR. Stop, look and listen. In: How To Be a Great Communicator. New York, NY: John Wiley & Sons Inc; 1997:95-105.

Paget MA. On the work of talk: studies in misunderstandings. In: Fisher S, Todd AD, eds. The Social Organization of Doctor-Patient Communication. Washington, DD: The Center for Applied Linguistics; 1983:59.

Webliography
Non-Verbal Communication
Bizmove.com. The Small Business Knowledge Base Home Page: Non-Verbal Communication. 1998-2003. Available at: http://www.bizmove.com/skills/m8g.htm. Accessed April 07, 2008.

Conversation
Blair GM. Communication Skills: Coversation as Communication. Available at: http://www.ee.ed.ac.uk/~gerard/Management/art7.html. Accessed April 07, 2008.

CyberTalk. Conversation procedures for communication, talking. 1999. Available at: http://www.cyberparent.com/talk/procedure.htm. Accessed April 07, 2008.

Clinical Communication
Parker J, Coiera E. Hewlett-Packard Laboratories. Tech Report: HPL-2000-70: Improving Clinical Communication: A View From Psychology. 1994-2006. Available at: http://www.hpl.hp.com/techreports/2000/HPL-2000-70.html. Accessed April 07, 2008.

Patient Communication
American Academy of Family Physicians. News & Public Relations. Improving Patient Communication in No Time. May 1999. Available at: http://www.aafp.org/fpm/990500fm/23.html. Accessed April 07, 2008.