This module focuses on communication problems. Various barriers to effective communication are addressed. Causes of and strategies to manage communication-based conflict in the workplace are outlined. The module concludes with a section that describes the importance of effective public speaking and offers tips to help make public presentations more effective. Content based on original Home Study Series, Clinical and Workplace Communication published by ASRT. Course Approval Expiration/End Date: July 1, 2011 Category A Credit

This activity may be available in multiple formats or from different sponsors. The ARRT does not allow CE activities such as internet courses, home study programs or directed readings to be repeated for CE credit in the same or any subsequent biennium.

After studying the information presented, the reader should be able to:

• Identify the barriers to effective communication in organizations.
• Apply conflict management techniques.
• Prepare and deliver public presentations.

Bibliography
Alessandra T, Hunsaker P. Communicating at Work. New York, NY: Fireside; 1993:91-108,169-186.

Fisher D. Communication in Organizations. St. Paul, Mn: West Publishing Company; 1981:4-5, 40-55.

Hargie ODW. The Handbook of Communication Skills. London, England: Routledge; 1997:11, 111-113.

King L, Gilbert B. How to Talk to Anyone, Anytime, Anywhere. New York, NY: Crown Publishers; 1994:76-91.

Verderber RK and KS. Interpersonal communication: an orientation. In: Inter-At: Using Interpersonal Communication Skills. 5th ed. Belmont, Ca: Wadsworth Inc; 1977:6-7.

Webliography
I AM A WIZ. COM. Communicating at Work. Available at: http://www.iamawiz.com/communication/work.htm. Accessed April 2, 2007.

Wang J, Department of Managerial Studies, College of Business Administration, University of Illinois at Chicago. Chapter 1: Communicating at Work. Available at: http://www.uic.edu/classes/ba/ba200w/wang/ChapterSummaries.htm. Accessed Accessed April 2, 2007.

Conflict Management:
Billikpf Encina G. Conflict Management Skills. The Regents of the University of California Agricultural Issues Center, 2001. Available at: http://www.cnr.berkeley.edu/ucce50/ag-labor/7labor/13.htm. Accessed Accessed April 2, 2007.

Presentations:
3M Meeting Network. Articles and Advice. What's Your Point? It Helps to Know Why You're Speaking. Reprinted from Presentations Magazine. Available at: http://www.3m.com/meetingnetwork/presentations/pmag_what_point.html. Accessed Accessed April 2, 2007.

I AM A WIZ. COM. Improving your Presentation. Available at: http://www.iamawiz.com/communication/presentation.htm. Accessed Accessed April 2, 2007.

Presentation Information Resources. Presentation Technology News. Presentations.com Home Page. 2006. Available at: http://www.presentations.com/. Accessed Accessed April 2, 2007.

Stage Fright:
Simons T. 3M Meeting Network. Scared Speechless -- Understanding and Conquering Stage Fright. Reprinted from Presentations Magazine. Available at: http://www.3m.com/meetingnetwork/presentations/pmag_scared_speechless.html. Accessed April 2, 2007.